Scroll down and select Device (or "Phone Settings" depending on firmware version).
Use this method if you’ve forgotten your password or the screen is frozen.
Log in using the same Google account that is on your Safaricom Neon Ray Pro. How to Factory Reset SAFARICOM Neon Ray Pro
After completion, Reboot system now will be highlighted. Press Power.
To factory reset your , you can use the built-in settings if you have access to the phone, or the physical buttons (Hard Reset) if it is locked. Method 1: Reset via Settings (Standard) Scroll down and select Device (or "Phone Settings"
Press the Power button to select it.
A factory reset takes time and requires a reboot. If your battery dies during the reset process, you could corrupt the system software, potentially "bricking" the phone (rendering it unusable). Ensure your Neon Ray Pro has at least before starting. After completion, Reboot system now will be highlighted
Is your Safaricom Neon Ray Pro acting sluggish, freezing frequently, or experiencing software glitches? Perhaps you've forgotten your pattern, PIN, or password, or you’re preparing to sell or give away the phone. A factory reset (also known as a hard reset or master reset) is your ultimate solution.