If the phone is frozen, press and hold the Power Button for 10-15 seconds until the device vibrates and the screen goes black. If that doesn't work, simply wait for the battery to drain or use the hardware reset hole if available (though not common on this model).
If the issue persists even in Safe Mode, it’s time to consider a factory reset or contacting INFINIX customer support, as you may be dealing with a deeper firmware or hardware issue. But in most cases, Safe Mode is all you need to restore your phone to its fast, responsive, and glitch-free state.
Use the phone normally for 10-15 minutes. Does it crash? Does it overheat? Are there pop-up ads? If the answer is no , congratulations – the problem is almost certainly a third-party app.
: Press and hold the Power key for a few seconds until the power options (Power Off/Restart) appear on the screen.
Look closely at the bottom-left corner of your screen. You should see the faint white text: "Safe mode" . Additionally, all third-party app icons will appear grayed out or dimmed, though you won't be able to open them. Only pre-installed apps like Phone, Messages, Camera, and Settings will function normally.