The 7.1 surround sound is a Windows-only DSP (Digital Signal Processing) feature. On a Mac:
If your headset isn't recognized or has "dogshit" audio quality on Windows 11, force a driver reload via Device Manager: HyperX Cloud II FW Update 0010 Procedure download hyperx cloud 2 drivers
HyperX Cloud 2 is a "plug-and-play" device, meaning it typically does not require dedicated software drivers to function. Most essential updates for this headset come in the form of rather than traditional drivers. Quick Start Guide: Updating HyperX Cloud 2 Go to product viewer dialog for this item. Quick Start Guide: Updating HyperX Cloud 2 Go
Yes and no.
If you have followed every step and the 7.1 button still does not light up red, your hardware (the USB dongle) may be physically broken. Unfortunately, drivers cannot fix a fried sound card. Replacement dongles are sold separately on the HyperX accessories page. Unfortunately, drivers cannot fix a fried sound card