App-po-14288 Jun 2026

portal, clicked "Tools," and selected "View Action History". He expected to see a list of timestamps and digital signatures. Instead, a cold, grey box popped up:

A: If only one user sees it, the issue is likely their Personalization settings or a corrupted Forms cache . Have the user clear their Java cache and delete the %TEMP% folder for Oracle Forms. app-po-14288

System administrators should use the following steps to isolate the issue: 1. Check Document and Workflow Status portal, clicked "Tools," and selected "View Action History"

In some older versions, a corrupted price history file triggers the error. Run the standard report: for the specific PO number. If the report fails, you must purge the price history cache using the "Purge Price History" concurrent program. Have the user clear their Java cache and

Sometimes, the error is not user error but a bug in a specific version of Oracle EBS. For example, versions 12.1.3 and 12.2.4 had known patch-level issues where multi-line POs would randomly trigger on the third or fourth line due to a pointer fault in the form’s internal logic.

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