You are asked, "What is your biggest weakness?" Standard answer: "I work too hard." (Cliche and fake). Magic Words approach: "I'll be honest with you... I struggle with delegating. But what I've learned is that when I trust my team with small tasks, I get to focus on the big picture. Just out of curiosity, how does your team handle cross-training?"
Lowering resistance when you don't have an answer. Scenario: A client asks for a specific shipping date you can't guarantee. Script: "I don't know if it will arrive on Thursday, I'm guessing it will be Friday or Saturday?"
You are asked, "What is your biggest weakness?" Standard answer: "I work too hard." (Cliche and fake). Magic Words approach: "I'll be honest with you... I struggle with delegating. But what I've learned is that when I trust my team with small tasks, I get to focus on the big picture. Just out of curiosity, how does your team handle cross-training?"
Lowering resistance when you don't have an answer. Scenario: A client asks for a specific shipping date you can't guarantee. Script: "I don't know if it will arrive on Thursday, I'm guessing it will be Friday or Saturday?" Exactly What to Say- The Magic Words for Influe...