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If internet activation fails, select "I want to activate the software by telephone" in the Activation Wizard. Select your country to see the correct phone number. Provide the Installation ID displayed on your screen to the automated system. Confirmation ID
If the software is currently installed on an old hard drive that still boots, but you can't find the key, you can use free software to retrieve it. Tools like ProduKey by NirSoft or Magical Jelly Bean KeyFinder can scan your registry and display the product key for installed software. Microsoft Office 2010 Product Key Activation Free