| Problem | Solution | |---------|----------| | “Failed to connect” | Check device IP, port, and that the DVR/NVR is on the same network. | | No video/black screen | Install missing codecs or run VMS as admin. Reinstall with antivirus temporarily disabled. | | Can’t find devices on LAN | Ensure PC and devices are on the same subnet. Disable Windows firewall briefly for testing. | | Old version compatibility | Download older XMEYE VMS builds if your DVR firmware is legacy (e.g., pre-2019). |

Once you have downloaded the exe file (usually ~50MB to 150MB), follow these steps:

Step 3: Initial LoginAfter installation, launch the program. The default login credentials for most XMEYE VMS versions are:Username: adminPassword: (leave blank)You should change these credentials immediately after your first login to secure your feed. How to Add Your Cameras to the VMS

Step 2: Run the InstallerOnce the download is complete, locate the .exe file in your downloads folder. Double-click to run the setup wizard. Follow the on-screen prompts, select your installation directory, and click "Install."

PTZ Control: Pan, tilt, and zoom your cameras directly using your mouse or keyboard.

💡 If Windows Defender SmartScreen appears, click More info → Run anyway (the software is legitimate but unsigned on some versions).

While downloading and installing XMEYE VMS is generally smooth, you might encounter some issues. Here are solutions to common problems:

If you physically have the DVR/NVR device: