Open Settings .
If you have a microSD card inserted, remove it before performing a hard reset. The reset typically targets internal storage, but removing the card ensures your personal media is safe. How to Hard Reset SAFARICOM Neon Ray Pro
This is . It is an anti-theft feature. If you reset the phone without first removing your Google account in Settings, the phone will demand the email and password of the last account used. Solution: Enter the original Google account credentials. If you forgot them, use Google’s account recovery system. Open Settings
: If you can access the menu, remove your Google account first to avoid the Factory Reset Protection (FRP) lock after the reset. Method 1: Hard Reset via Hardware Buttons (Recovery Mode) How to Hard Reset SAFARICOM Neon Ray Pro