In the opening chapters of the book, Heward-Mills posits a radical idea:
In the world of Christian literature and leadership development, few topics are as sensitive, volatile, and crucial as the dynamics of human relationships within an organization. This is the precise territory charted by Bishop Dag Heward-Mills in his seminal work, Loyalty and Disloyalty (often searched in Spanish as "Lealtad y Deslealtad" ).