She is not a saint. She is a nurse. And that profession, when practiced with the grace of Gianna, remains the most trusted profession on earth for a reason.
| Situation | Gianna’s Approach | Rahyndee’s Approach | |-----------|------------------|----------------------| | Patient in pain | “I hear that you’re hurting. Let me be your voice to get you relief. On a scale of 1-10, where’s it living right now?” | “Pain is exhausting. I’m going to adjust your pillows, then page the doctor. You won’t face this alone.” | | Family member angry | “You’re right to be upset. Tell me what you’ve seen, and I’ll write it down for the charge nurse.” | “Let’s step to the side. I’m Rahyndee. What would feel like a fair fix right now?” | | Patient confused/combative | “You’re safe. My name is Gianna. Can you tell me one thing you see in this room that’s familiar?” | “I’m not here to trap you. Let’s breathe once together—in through the nose, out like a sigh.” | gianna nicole rahyndee james world-s nicest nurses