Which are you using (NetAcad or Skills for All)? Are you on a Windows, Mac, or Linux host? Are you seeing a specific error code during the import?
Oracle VM VirtualBox (latest version recommended) or VMware Player. Step 1: Accessing the Download Link download cyberops workstation
: If you are currently enrolled in a CyberOps Associate course, the files are typically located on the Virtual Machines (VMs) page within your course dashboard. Which are you using (NetAcad or Skills for All)